Describe four forms of communication used in the work environment.

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Dropbox Assignment
Assignment 2: Dropbox Assignment
Effective Communication in the Workplace
Organizations work to improve overall written and verbal communication to encourage a win-win situation for improved patient or customer care, increased team motivation, and supportive management. Effective communication encourages active listening among people and improved understanding of a situation embracing both similarities and differences in each employee. Let’s read the following scenario to emphasize the importance of effective communication in a workplace.
You are the keynote speaker to improve overall communication effectiveness in your organization. Your presentation consists of 12–15 Microsoft PowerPoint slides (not including the title and reference slide) along with speaker notes. You are addressing an audience comprising all department heads and management staff.
Your overall focus is on common communication problems, various methods of learning, issues with feedback, and improving overall attitude through communication.
Address the following areas including detailed speaker notes. The speaker notes area is the white space below the slide where you can type information similar to a Microsoft Word document. Your Microsoft PowerPoint presentation consists of professional color slides, with detailed speaker notes to include examples to support each slide.
Describe four forms of communication used in the work environment. Discuss the benefits and concerns with each communication method. For example, body language, written, oral, and e-mail.
Describe four methods of learning and listening. How does a person learn (auditory, visual, etc.) if he or she has a preferred method? How can the person adjust to learning in ways not in his or her preferred method?
What environmental and personal barriers hinder communication? Be specific and provide at least three examples.
What impact can diversity in the work environment have on effective and ineffective communication according to age, gender, cultural, or religious diversity?
What three errors do managers commit when providing ineffective feedback?
Describe three issues managers and team members face if they are not prepared to provide instant communication? What negative result can occur if one is not prepared?
Describe four methods to overcome communication barriers and provide detailed examples.
Provide three key elements with specific examples on how effective communication can reduce errors, improve professional relationships, and assist staff with clear communication.

What is a theory as opposed to a conceptual framework?

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Nursing Theories & Health Assessment
NUR 3069: Advanced Health Assessment
Key Terms
• Health and health pattern
• Holism
• Holistic
• Theory
• Nursing theory
• Health assessment
• Health promotion
Perspectives on Nursing Theory
• What is a theory as opposed to a conceptual framework?
• What is nursing theory?
• How do nursing theories relate to health assessment?
• What theory can nurses use?
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Definition of Theory
• Theory: A creative and rigorous structuring of ideas that projects a tentative, purposeful, and systematic view of phenomena.
• Purpose: Theory is developed for a reason that can be identified and specifies the context and situation in which the theory applies.
Why Nursing Theory?
• Nursing theory: • Guides nursing education, research, and practice.
• Strengthens links between nurses in education, research, and practice.
• Contributes to a well-founded basis for practice.
• Helps nurses develop better understanding of factors affecting family function.
• Directs nurses to more specific purposes than merely filling a gap.
• Considers significant factors that influence nursing , and, therefore, helps nurses in nursing-specific situations.
Nursing Theorists
• Florence Nightingale: Environment is the central concept. • Viewed as all external conditions and influences affecting the life and development of an
organism (1860).
• Virginia Henderson: Mind and body are inseparable • No two individuals are alike; each is unique (1966).
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Nursing Theorists (continued)
• Martha Rogers: • A science of unitary human beings.
• Person-environment are energy fields that evolve negentropically (1970).
• Family system approach.
• Callista Roy: Adaptation/Independence model (1974).
• Dorothea Orem: Self-care maintains wholeness (1971).
• Madeleine Leininger: Caring is universal and varies transculturally (1978).
• Imogene King: • General systems framework. • Transactions within the dyad of nurse and client.
• Margaret Newman: Total person approach to patient problems. Disease is a clue of preexisting life patterns (1979).
Definition of Health, Health Pattern, & Health Promotion
• Health: A state of complete physical, mental, and social well-being.
• Health pattern: A set of related traits, habits, or acts that affect a client’s health.
• Health promotion: Behavior motivated by the desire to increase well-being and actualize human potential.
Health Assessment & The Nursing Process
• Health assessment is a systematic method of collecting data about a client for the purposes of: • Determining the client’s current and ongoing health status.
• Predicting risks to health.
• Identifying health promotion activities.
• The nursing process is a systematic, rational, dynamic, and cyclic process used by the nurse to plan and provide care for the client.
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Models of Health
• Ecological Model: Examines the interaction of agent, host, and environment.
• Clinical model: Health is defined as absence of disease or injury.
• Eudaemonistic models: View health as actualization and complete development. Illness prevents self-actualization.
• Health promotion model: Defines health as the actualization of inherent and acquired human potential through goal-directed behavior, competent self-care, and satisfying relationships with others.
Nursing Theories & Health Assessment
• Nurses must recognize that each client has a personal definition of health, illness, and wellness.
• Nurses must be aware of their own personal definition of health and accept and respect the client’s definition of health.
Nursing Theories & Health Assessment (continued)
• The importance of a theory depends on the professional and personal values of a person.
• Nurses choose a theory for guiding research, practice, and education.
• Nursing theory challenges existing practice and provides new ways to think about assessing clients and makes it possible for nurses to envision new approaches to practice.
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Self-Quiz
Click the Quiz button to edit this quiz
References & Resources
• Chin, P. L. & Kramer, M. K. (2008). Integrated Theory and Knowledge Development in Nursing. (7th Ed.), Mosby, Elsevier, St. Louis, Missouri.
• Reed, P. G., Shearer, N. C., & Nicholls, L. H. (2004). Perspectives on Nursing Theory (4th Ed.), Lippincott, Williams, & Wilkins, Philadelphia, Pennsylvania.
• Bickley, L.S. (2007). Bates Guide to Physical Examination and History Taking (9th Ed.). Lippincott, Williams, & Wilkins, Philadelphia, Pennsylvania.
• Damico, D. & Barbarito, C. (2007). Health & Physical Assessment in Nursing. Prentice Hall, Upper Saddle River, New Jersey.

Identify the major factors that have resulted in the shift in utilization from inpatient hospitalization to ambulatory care services.

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Chapter 5 – Ambulatory Care
Assigned Readings: Chapter 5
Answer the following questions:
Identify the major factors that have resulted in the shift in utilization from inpatient hospitalization to ambulatory care services. Describe the implications of this shift for hospitals, consumers, and the health care delivery system as a whole.
In what ways have private practice physicians responded to the expansion of hospital, health plans’ and other organization-sponsored ambulatory services? What are the implications of those responses for the patient, for the consumer, and for the health care industry as a whole?
Hospital emergency departments continue to be used as an ever more important source of primary medical care by large numbers of the community’s medically underserved population. What are the implications of this practice for the patients, and on health care costs and quality of care? What would you propose as a means to change this situation?
Almost two-thirds of all surgical procedures are now performed in ambulatory surgery facilities. Discuss the reasons for this shift of surgery from the inpatient setting and its effect on hospitals and consumers.
Some people support the role of public health departments in providing preventive and treatment services as necessary to fill gaps in the system for the medically needy. Others believe these services are more efficiently and effectively provided through private organizations. What is your position on this issue and why?

The Value of a Quality Assurance Department

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Assignment 2: LASA 1
The Value of a Quality Assurance Department
Incrisis hospital has been concerned with the increased number of calls from patients regarding their quality of care from a variety of departments, including its emergency room, and its surgery, oncology, and X-ray/lab departments.
Incrisis is a 100-bed acute facility and was established in 2006. The human resource department hired you as a consultant to review the quality of care issue and make a recommendation on creating a quality assurance department.
Develop a 10- to 15-slide PowerPoint presentation to provide to the board of directors.
The presentation should cover the following topics:
The link between cost and quality in healthcare. Cite at least two studies conducted in the past five years supporting your response.
The role health insurance plays in cost, quality, and healthcare consumer expectations.
The various customers (e.g., patients, families, providers, insurance companies) and the healthcare quality from their perspective.
At least three current business initiatives driving healthcare quality.
The role that national policy plays on the quality of healthcare.
A clear explanation of why the quality assurance department should be created.