What incivility literature evidence is available that supports that conflict resolution impacts work environments and patient care?

U5D1
TYPE – Reflective Practitioner
All of us have been involved in various kinds of conflicts related to our work environment. Using a situation that you were involved in, describe the conflict and how it was handled.

• Was the outcome positive or negative?
• How did the involved parties feel about the resolution, did they feel that they were heard, that their issues were resolved in an appropriate manner?
• Based on what you have read in this unit, what could have been done to improve both the situation and the outcome?
• What is professional civility/incivility?
• How does this impact professional relationships an patient care outcomes?
• What incivility literature evidence is available that supports that conflict resolution impacts work environments and patient care?

Students are expected to:

1. Post an initial substantive response of 200-250 words to