AirBnB Host Cancellation Solution (Hospitality Management)

My project is to come up with a solution that allows AirBnB to better accommodate customers when hosts cancels on the customer at the last minute. My solution is to have a customer service rep at AirBnB help find the customer different accommodations. I need a 7 step action plan based on this link https://extension.psu.edu/the-seven-steps-of-action-planning and I need the attached document filled out and completed. Please email me if you need more information.

Sample Solution

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