Quality Management Systems

Read Topic 12: Opening Story: Taking Out the Trash in MyEducator to examine how well Information Technology (IT) can be deployed in building effective logistics


Consider a company you would like to work for and develop a brief proposal of 525–875 words, which includes the following:

  • Identify the company and its industry.
  • Choose a ‘problem area’ for that company, and identify the specific logistical process involved.
  • Recommend how you would use IT to improve this process so that your company can better meet customer needs
  • Refer to Paul’s points from the opening story. Which of these points do you feel is the most common pitfall to managing IT for logistical process re-imagination? Is there a common thread among these points?


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