Prepare, in outline form, the process your team could use to conduct the needs assessment for your client based upon the articles you selected.

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You and your assigned classmate(s) have formed a human resource consulting company. You have been hired to provide training to the sales force for an automobile dealership. As part of your preparation for this consulting engagement, you and your team members must determine how best to approach the automobile dealership to engage the interest of the decision makers. Your part of this assignment is to propose the types of needs assessment tools that could be used to determine how to design and develop the automobile dealership’s training programs. These could include software, models, or analysis methods. Once you complete your need assessment, you must now meet with the owner of the dealership to discuss the needs assessment.From the perspective of a team member, write a three to four (3-4) page paper in which you:

  1. Prepare, in outline form, the process your team could use to conduct the needs assessment for your client based upon the articles you selected.
  2. Identify two (2) possible impediments to this approach and discuss how you will overcome them.
  3. Evaluate the feasibility of your approach to what is commonly done in the field.
  4. Explain why your needs assessment is critical to the development of the training program you plan to deliver.
  5. Use at least two (2) quality academic resources in this assignment. Note: Wikipedia and other Websites do not quality as academic resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length.

The specific course learning outcomes associated with this assignment are:

  • Outline needs assessment methods for organizations.
  • Design and implement HRD programs that address skills with appropriate transferability to the workplace.
  • Use technology and information resources to research issues in developing human capital.
  • Write clearly and concisely about developing human capital using proper writing mechanics.

Describe state minimum job requirements when requesting new employees to be hired into the department

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You have just begun a new stage in your career—you have been hired to be the Human Resources (HR) Manager for Berkley Innovative Technologies. Upon meeting the CEO, she described how the company’s workforce demographics have changed substantially over the past two decades. Previous HR managers, along with many supervisors, have mostly been Caucasian males ranging in age between 50s and early 60s, and typically from a Judeo-Christian background. The CEO also indicated that workplace strife has been steadily increasing, and her team is concerned that it may be related to the changing demographics in the workforce.

The CEO has tasked you with creating an educational manual to be utilized in training the existing front-line supervisors. This will be followed with sensitivity training to help all employees understand the complexities of the changing workforce and what it means for the future.

Diversity Training Manual: Part I (2–3 pages)

Part I of the training manual should address the following:

  • Title page
  • Table of contents
  • Part I is to be titled: Introduction to Diversity and Demographics in the Workforce
  • Begin your manual with a brief explanation of each form of discrimination (religion, race, gender, age, and immigrant vs. native-born) as it relates to the workplace.
  • Part 1 will conclude with information on the sections below regarding the demographics of the U.S. population:
    • Sections:
      • Current statistics
      • Recent trends
      • Forecasted trends
    • Information for this question can be located using some or all of the Web sites listed below. You are not limited to the resources provided and may use additional outside materials for this section if needed. Be sure to properly cite all work.
      • Web site 1
      • Web site 2
      • Web site 3
      • Web site 4
  • Then, address the following information as it relates to diversity in the workforce:
    • The customs and values of 2 of the largest minority races or religions in the workforce (e.g., the dramatic increase in the Hispanic and Muslim percentage of the workforce)
    • The need for sensitivity to their differing values and customs
    • Legislation affecting supervisor regulations relating to these groups

Diversity Training Manual: Part II (1–2 pages)

As the new HR Manager, you are now ready to complete the next section of the diversity training manual that is targeted at making your workforce supervisors more aware of current racial diversity issues, explaining how the supervisors should address them. The goal of this section is to supply information to reduce potential tensions in the workplace among a racially diverse body of employees.

Part II is to be titled: Historical Issues of Different Races in the Workplace and How to Handle Them

  • This section should discuss the following:
    • Racial diversity in the workforce now and how it will look in the future, based on the U.S. population’s racial demographic changes
    • Specific issues that create tensions in the workplace between different groups
    • How leaders and supervisors need to address these potential issues
      • Potential areas of focus for this part could include, but are not limited to, the following:
        • Adopting a more diverse definition of diversity
        • Using technology such as AI to avoid unconscious bias
        • Sourcing candidates with nontraditional credentials
        • Testing diversity initiatives with data
        • Standardizing the interview process to reduce bias

Diversity Training Manual: Part III (2–3 pages)

The CEO indicated that gender issues are also of great concern for her in moving the company forward. With an overwhelming amount of men at the company, she wants to avoid any potential gender issues when writing job requirements, hiring employees, and interactions in the workplace. For this section, specifically address these 3 gender issues, and provide suggestions as to how to raise the sensitivity of all supervisors regarding these issues. Be certain to address concerns such as: Can the supervisor hand out work assignments that he or she feels are better suited to different genders? Can he or she write a job requirement that only one gender can meet, such as a strength requirement?

Part III is to be titled: Overcoming Gender Issues in the Workforce

  • This section of the manual must, at a minimum, address the following information:
    • A few general facts about the U.S. population’s gender mix and the gender mix found in notable segments of the workforce
      • Make sure to include all sources of information.
    • Address the 3 gender issues raised by the CEO, and provide suggestions on how to raise the sensitivity of all supervisors regarding these issues.
    • The essence and applicability of the landmark Griggs v. Duke Power case dealing with stated job requirements should be addressed
      • Click here to read the Griggs v. Duke Power case.
    • Describe state minimum job requirements when requesting new employees to be hired into the department
    • Explain how the supervisor might communicate to his or her department (of all male employees) when a female is about to become part of the work team

Describe one or two  ways in which you think the two examples reflect similar or changing societal values.

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Select one specific genre book, specific magazine, or specific news source that you read with at least some regularity (book cover, a current description of the book genre and an older description, a magazine/newspaper article or cover/front of a newspaper/magazine, the main website of a news outlet or magazine), and locate two of the examples it with one being current and other being 10 or more years old. For example, one current front page of a newspaper, and a front page of the same newspaper from 10 or more years ago.

Write a journal of 2 or more full double-spaced pages with 1 inch margins and 12 point font, using paragraphs for each response, responding to the following:

  1. Share links to the current example and the older example (if not clear share date or year each example).
  2. Think about the evolution of books, news, and magazines. Then describe two differences between the current example of the older example which connects what you read in the chapters.
  3. Explain one or two ways in which you think the current example is reflective of current technologies.
  4. Describe one or two  ways in which you think the two examples reflect similar or changing societal values.For this essay, you will explore both internal and external customer service and consider ways to provide excellent service to customers within an organization and outside the organization. Your essay should address the following questions:Explain your definition of internal customer service. How do you personally provide excellent internal customer service to your colleagues?
    Explain your definition of external customer service. What is an example of an organization that you feel provides excellent external customer service? Describe this organization and how it provides excellent customer service.
    How has social media and the Internet changed customer service? What suggestions can you give to an organization that is struggling with online customer service?
    Your complete essay must be at least two pages in length. Outside sources are not a requirement for this essay.

Identify the issue(s) you discovered in the organization’s mystification from individual learning to the organizational learning using the examples that you provided in Assignment 1.

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Students, please view the “Submit a Clickable Rubric Assignment” in the Student Center.Instructors, training on how to grade is within the Instructor Center.Supporting Document 1: Memorandum to the CEODue Week 4 and worth 100 pointsUsing the same scenario from Assignment 1, as the Vice President of Human Resources, you must create a memorandum to the CEO on the issues you discovered from the research. This memorandum serves as your communication to share the discovered problems and request permission to continue researching future solutions.Write a one to two (1-2) page memorandum in which you:

  1. Identify the issue(s) you discovered in the organization’s mystification from individual learning to the organizational learning using the examples that you provided in Assignment 1.
  2. Elaborate on the significant barriers that you discovered impact the process of learning within the organization’s culture. Provide a brief description of the selected OLM (e.g., Off-line/Internal, On-line/Internal, Off-line/External or On-line/External) that will be most suitable for this transition. Justify the selection.
  3. Suggest two (2) actions that management can take in order to raise the level of trust as part of their strategy to create psychological safety. Justify your suggestions.
  4. Use Microsoft Word or other equivalent software to select a memorandum template for this supporting document, or use the template located here.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page is not included in the required assignment page length.