Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).  

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Assignment 4: HR Training Class

Due Week 8 and worth 200 points

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.

Write a six to seven (6-7) pages paper in which you:

  1. Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
  2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
  3. Justify why you selected the training method that you did.
  4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
  5. Develop a survey to collect feedback from the employees who attend the training.
  6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

  • Design job and task analyses that align with the overall HRM strategy.
  • Design training and development systems to improve employee performance.
  • Use technology and information resources to research issues in strategic human resource development.
  • Write clearly and concisely about strategic human resource development using proper writing mechanics.

Click here to view the grading rubric for this assignment.

Provide an introduction that explains the source of some of the issues and be sure to state the intended outcome of the plan including business results.

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3 pages

The firm’s newest large outlet in Japan is located in Tokyo, Japan. Although the store has enormous potential, the salespeople (comprised of both Americans and Japanese) are not working together well and the negative attitudes of some team members are bringing others down and hindering team performance. Develop an employee motivation plan for this group, taking into consideration both American and Japanese motivation approaches, leadership, as well as group dynamics and communication. Consider both individual and team rewards. Also consider what the Japanese think of the Americans, and the Americans of the Japanese. Provide an introduction that explains the source of some of the issues and be sure to state the intended outcome of the plan including business results.

APA format is mandatory (in text and in the reference section).

There are two main types of databases accessible in the library, through “FIND ARTICLES & BOOKS.” Keep in mind that the most popular databases are: ABI Inform Global, Academic Search Premier, and Business Source Premier. As a graduate student, you must steer away from inferior Web sites with anonymous writers, articles found on consultant Web sites, materials on sites like QuickMBA.com, MarketingProfs.com, etc. Dictionaries and Encyclopedias most often repeat the information from your text. Acceptable Internet resources include among others government sites (especially for statistics). You are not permitted to use any open-source Web site in this course.

Please submit your assignment.

For assistance with your assignment, please use your text, Web resources, and all course materials.

Examine the relationship between flexibility training and wellness by rating your stress level and muscle tension before and after the session on a scale of 1 to 10 (with 10 being the highest).

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Your initial discussion thread is due on Day 3 (Thursday) and you have until Day 7 (Monday) to respond to your classmates. Your grade will reflect both the quality of your initial post and the depth of your responses. Refer to the Discussion Forum Grading Rubric under the Settings icon above for guidance on how your discussion will be evaluated.

 

Experiencing Flexibility Training

For this discussion you will experience a type of flexibility training and reflect on your experience.

  • To begin, select one of these practices: Tai Chi, Yoga, or Pilates.  Describe the benefits of your chosen practice and explain its relationship to wellness.
  • Then, engage in one of these activities by taking a course at your local gym, a recreation center, or a private studio.  If you do not have access to a live class, you may find a digital alternative such as a class from a website, the on-demand channel on TV, a fitness video game, or a DVD.  Be creative in finding a class. You may also check your local library for videos.
  • Next, examine your experience with flexibility training by describing the session, the setting, and three exercises within the session.
    • Which muscles did these three exercises address?  You must use the correct medical terminology for the muscles used in each exercise.
    • Would you continue to incorporate these exercises into your ongoing flexibility training?
    • Examine the relationship between flexibility training and wellness by rating your stress level and muscle tension before and after the session on a scale of 1 to 10 (with 10 being the highest).
    • Explain any differences you may have felt physically or mentally after the session.

Your initial post must be a minimum of 250 words. Use at least one scholarly reference properly cited and referenced according to APA style as outlined in the Ashford Writing Center.

Guided Response: Review several of your classmates’ posts and respond to at least two of your peers.  Compare your experience with those of your peers.  What similarities or differences occurred? Consider the variations in setting, the different exercises, and other variables that may contribute to your peers having experiences that are different or similar to your own. Feel free to share any resources or tools that you discovered during this activity. Each peer response should contain at least 100 words.

Choose one of these systems to explain to your friend Megan, and compare its functioning at the resting and exercise state.  In your response, address the following:

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Resting and Exercise State of the Respiratory, Cardiovascular, and Neuromuscular SystemsSince you are the fitness expert, imagine your friend Megan, a 27-year-old adult female, has come to you for advice and information.  She has never exercised regularly before, but as she gets older, she wants to take charge of her health and begin a regular exercise program. She has decided to start jogging three days a week and wants to prepare to participate in her first 5K race in three months. She is interested in knowing how her respiratory, cardiovascular, and neuromuscular systems will react at rest and during exercise.  Choose one of these systems to explain to your friend Megan, and compare its functioning at the resting and exercise state.  In your response, address the following:

  • Identify the system you chose
  • Explain the major organs that make up this system
  • Compare how this system functions at rest to how it functions during exercise. Parameters to consider:
    • Respiratory System:
      • Tidal Volume
      • Minute ventilation
      • Depth and rate of ventilations
      • Gas exchange in the tissues
      • Ventilation limits
    • Cardiovascular System:
      • Heart rate
      • Stroke volume
      • Cardiac output
      • Blood pressure
      • VO2 Max
    • Neuromuscular System:
      • Chemical and mechanical action of the muscles
      • Oxygen uptake
      • Removal of waste products
      • Motor unit recruitment
      • Force of contraction
  • Explain two chronic adaptations in the system you chose that occurs with exercise.

Use the text and one additional scholarly source to support your research and findings. All sources must be referenced and cited according to APA guidelines as outlined in the Ashford Writing Center. Your initial post should be at least 250 words in length and be submitted by Day 3 to the discussion forum.Guided Response: Due by Day 7. Read several of your classmates’ posts and respond to two students who have chosen a different system.  In your response, address a limitation or dysfunction of this system that may hinder exercise performance.  Each peer response should be at least 100 words in length and include one additional scholarly resource.

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