Resolving conflict and dealing with difficult people in the workplace

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Topic: Resolving conflict and dealing with difficult people in the workplace

Instructions: The final project requires you to develop a PowerPoint slide presentation for use as a training tool with line managers and supervisors on how to resolve conflict, as well as deal with difficult people, in the workplace. Many organizations hold such training programs at least annually with line management as a refresher in order to ensure that employee conflicts and aggressive behavior are dealt with expeditiously, assertively, and  proactively, in order to prevent such behavior from taking place at work. As such, your presentation should briefly outline (i.e., no more than 2-3 slides) the negative issues associated with allowing conflict in the workplace to go unchecked, and focus the majority of your presentation (i.e., 8-10 slides) on the positive measures, programs, and processes that organizations can/do adopt to mitigate conflict and negative employee behavior in the workplace.

Many organizations have extended conflict resolution programs beyond Human Resource Development (HRD) programs and processes by changing human resource management (HRM) policies and programs to meet the special needs of the new workforce. A growing number of organizations are holding managers formally accountable for resolving employee concerns and/or grievance internally, within their departments. For example, incorporating such goals and objectives into their performance evaluation process. As the HRD manager for your organization, what new training programs and processes would you propose to senior management to develop effective training and conflict resolutions methods that will ultimately lead to a climate in which all employees can thrive within the organization and contribute to its success?   Submission Instructions: Submit your work as an MS PowerPoint (.ppt) presentation. The body of your presentation should include at least 8-10 presentation slides, in addition to a title slide, introduction slide(s), and references at the end of your presentation for a total of no more than 15 slides. PowerPoint presentations longer than 15 slides will not be read after the 15th slide. As such, please ensure that all assignment questions are answered within the first 15 slides, as your grade will be based on the first 15 slides received.

Your grade will based upon your ability to follow assignment instructions, research conducted, effectiveness of the training proposed, critical thinking and analysis, and APA format.Please support your ideas, arguments, and opinions with independent research, include at least three (3) supporting references or sources (do NOT use your textbook as one of the three required references, or encyclopedias,  Wikipedia, unknown, undated, or anonymous sources, such as brief articles from websites), include a reference section (i.e., 1-2 slides), and cite all sources properly in the text of each slide, in accordance with the 6th edition of the APA manual, Chapters 6 & 7.

How does the company currently reach its customers/users? What methods and media does the company use to currently reach the customers/users?

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 I choose Sony or Subway to answer the following questions below:

1. Target Customers/Users

Who are the target customers for the company/brand? Make sure you tell why you selected each item that you did.

Age Bracket: [Insert response]

Gender: [Insert response]

Income Bracket: [Insert response]

Education Level: [Insert response]

Lifestyles: [Insert response]

Psychographics: [Insert response]

Values: [Insert response]

Other items you would segment up on: [Insert response]

How does the company currently reach its customers/users? What methods and media does the company use to currently reach the customers/users? What methods and media should the company use to currently reach the customers/users? Make sure you list the media and why you think it will reach the customers.

[Insert response]

What would grab the customers/users’ attention? Why do you think this will capture their attention?

[Insert response]

What do these target customers’ value? Why do you think they value these items?

[Insert response]

2. Competitors

Who are the brand’s competitors? Provide at least 3 competitors and tell why you selected each competitor.

Competitor 1: [Insert response]

Competitor 2: [Insert response]

Competitor 3: [Insert response]

What product category does the brand fit into? Why have you placed this brand into the product category that you did?

[Insert response]

What frame of reference will customers use in making a choice to use/purchase this brand/service? What other brands/companies might customers compare this brand to?

[Insert response]

3. USP (Unique Selling Proposition)

How is this brand/company better than its competitors? What is the brand’s USP (Unique Selling Proposition? Why have you decided upon this particular USP?

Unique Selling Proposition: [Insert response]

Defense of USP: [Insert response]

What is the brand’s uniqueness? Why do you think this is a key uniqueness for this business?

[Insert response]

What is the competitive advantage of the brand? How is it different from other competing brands? Why do you consider this a competitive advantage?

[Insert response]

What attributes or benefits does the brand have that dominate competitors? Why do you think they dominate?

[Insert response]

Recommend one (1) communication strategy that would be applicable to your organization. Diagnose why this communication strategy is best for your organization. Create a solid communication plan for your change initiative.

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Using the organization that your instructor preapproved, diagnose the organization’s level of resistance and construct a solid communication plan.

rite a four to six (4-6) page paper in which you:

  1. Diagnose the reasons for resistance to change.
  2. Interpret the potential causes of resistance in the organization. Identify and describe three (3) potential causes of resistance to your change plan. Identify and describe three (3) potential sources of resistance to your change plan.
  3. Create a plan for minimizing possible resistance to your change management plan.
  4. Elaborate on the relationship between resistance to change and communication.
  5. Evaluate three (3) communication strategies.
  6. Recommend one (1) communication strategy that would be applicable to your organization. Diagnose why this communication strategy is best for your organization.
  7. Create a solid communication plan for your change initiative.
  8. Use at least four (4) quality academic resources in this assignment. Note: Wikipedia and other similar Websites do not qualify as academic resources.

If you choose the written paper, your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

If you choose the written paper, your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

If you choose the written paper, your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

If you choose the written paper, your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

  • Evaluate strategies for communicating change.
  • Evaluate the reactions to change including identifying signs of resistance and approaches to managing it.
  • Evaluate strategies for communicating change.
  • Use technology and information resources to research issues in managing organizational change.
  • Write clearly and concisely about managing organizational change using proper writing mechanics.

Analyze how the author signals this usage through elements such as word choices, transitions, or logical connections.

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M3 Assignment 2 Submission

Instructions

Assignment 2: LASA 1—Analytical Summaries

For this assignment, you will compose two short critical essays explaining and evaluating arguments by other authors. This assignment allows you to analyze an issue from a variety of perspectives and assess arguments for or against the issue. By focusing your attention on how the original authors use evidence and reasoning to construct and support their positions, you can recognize the value of critical thinking in public discourse.

Read the two articles “Shooting in the Dark”, and “Focusing on the How of Violence” and write two separate analytical summaries.

This assignment has two parts.

Part 1—First Article

Write an analytical summary of the article focusing on the article’s main claims. Include the following:

  • Provide a brief summary of the argument presented in the article.
  • Identify and discuss three ways the author uses evidence to support assertions.
  • Analyze how the author signals this usage through elements such as word choices, transitions, or logical connections.

Part 2—Second Article

Write an analytical summary of the article focusing on the article’s main claims. Include the following:

  • Provide a brief summary of the argument presented in the article.
  • Identify any value-based assertions in the article and how the author supports these value-based conclusions with evidence.
  • Discuss how this evidence does or does not demonstrate relevance, consistency, transparency, and speculation.
  • Analyze how the author signals the use of these elements through language. For example, word choices, transitions, or logical connections.

Write a 1,000–1,200 word paper in Word format. Apply APA standards to citation of sources. Use the following file naming convention: LastnameFirstInitial_M3_A2.doc.