What is the status of the literacy skills in the U.S. today?   2) How did you feel about learning the current literacy levels in the U.S.?  

/in /by

With today’s evolving world of technology, we sometimes forget that basic literacy skills are not what they should be across the nation.  Conduct research regarding the general literacy skills across the U.S. today. You must use at least three peer review academic articles in addition to the course textbook. The articles should be at least three pages in length and no more than three years old.

Report on the following in your review.

1) What is the status of the literacy skills in the U.S. today?

2) How did you feel about learning the current literacy levels in the U.S.?

3) What did the articles suggest as a measure to tackle this problem?

4) Are there literacy programs in your community? Explain.

5) Do you feel technology has helped or hampered our literacy skills? Explain.

6) Do you agree with the author’s recommendations? Why, or why not?

7) How do literacy skills affect your current position (as an employee or as a student)?

8) How do literacy skills affect management’s responsibilities towards training?

Your introduction, discussion of the questions, and summary should be a minimum of four completely full pages in length. The abstract, references, and title page do not count towards the minimum four pages length. Use proper APA formatting for all sources, including articles and the textbook.

Course Textbook:

Blanchard, P. N., & Thacker, J. W. (2013). Effective training: Systems, strategies, and practices (5th ed.). Upper Saddle River, NJ: Prentice Hall.

Explain four of the signs and symptoms associated with cardiovascular, pulmonary, or metabolic disease.

/in /by

Prior to completing this assignment, review Chapter 2 in the text. Any person wanting to participate in an exercise program should begin with a self-guided health history questionnaire to determine if any risks of exercise exist. Figures 2.1, 2.2, and 2.3 in the text are examples of self-guided questionnaires. Individuals can be placed into one of three risk stratification categories: Lowest Risk, Moderate Risk, or Highest Risk. For this assignment, do the following:

  • Compare and contrast the function of the human body in someone who has heart disease to someone who does not have heart disease.
  • Explain four of the signs and symptoms associated with cardiovascular, pulmonary, or metabolic disease.
  • Read each case study below and assess the risks of each.
  • Place each client in one of the risk categories.
  • Fill in the Risk Stratification Worksheet.
  • Explain your reasoning for selecting the specific category. For each case study, expound on whether you feel the person should see a physician prior to initiating an exercise program and why or why not.
  • Submit your assignment and the Risk Stratification Worksheet to your instructor by Day 7.

Example Case Study: Male, age 44, nonsmoker, Height = 70 inches, weight = 216 lbs, BMI 31.0, Resting Heart Rate (RHR) = 62 beats/minute. Resting Blood Pressure (RBP) = 128/84. Total cholesterol = 184 mg/dL. LDL= 106 mg/dL, HDL = 44 mg/dL. Fasting Blood Glucose (FBG) = Unknown. Walks 2-3 miles, two to three times a week. Father had Type 2 diabetes and died at age 67 of a heart attack; mother living, no Cardiovascular Disease (CVD). No medications; reports no symptoms. (Refer to the Risk Stratification Worksheet for example)

Case Study 1: Male, age 55, current 1 pack a day smoker, Height = 70 inches, Weight = 220 lbs, BMI = 31.6, RHR = 75, RBP = 140/82. Total Cholesterol = 210 mg/dL, LDL = 140 mg/dL, HDL = 42 mg/dL. FBG = 90 mg/dL. Client has not been physically active since high school. Currently takes medication to lower his cholesterol. Client states pain in his left gastrocnemius muscle with lower extremity exercise (Intermittent Claudication) that subsides with rest. Both of his parents are still alive.

Case Study 2: Female, age 60, non-smoker, Height = 64 inches, Weight = 120 lbs. BMI = 20.6, RHR = 60, RBP = 128/62. FBG= 83, Total Cholesterol = 180, LDL= 90, HDL = 46. Client has a regular exercise program of walking for 30 minutes 5 days a week. Mother died of a heart attack at the age of 60. Client reports no signs or symptoms of disease.

Case Study 3: Female, age 30, non-smoker, Height = 68 inches, Weight = 145 lbs. BMI = 22.0, RHR = 65, RBP = 122/80. FBG = 93, Total Cholesterol = 160, LDL = 83, HDL = 51. Client has never exercised before in her life. Client reports no signs or symptoms of disease. Parents are still alive.

The Risk Stratification Case Study Assignment:

  • Must be a minimum of three double-spaced pages in length including the Risk Stratification Worksheet (not including title and reference pages) and formatted according to APA style as outlined in the Ashford Writing Center (Links to an external site.)Links to an external site..
  • Must include a separate title page with the following:
    • Title of paper
    • Student’s name
    • Course name and number
    • Instructor’s name
    • Date submitted
  • Must use the course text as a reference.
  • Must document all sources in APA style as outlined in the Ashford Writing Center.
  • Must include a separate reference page that is formatted according to APA style as outlined in the Ashford Writing Center.

In 300 words how would you solve this issue:

/in /by

In 300 words how would you solve this issue:

Include 2 articles in APA format-

Human Resources Case I

Karen is an administrative assistant to the executive vice president of an organization whose mission is to serve the professional needs of its members. Karen has exceptional computer skills and seems to have a real talent for technology. Not only does she complete each task in record time, she has independently developed spreadsheets, management reports, and other useful documents in impressive formats that are consistently error free. She is an extremely valuable asset to the organization and to her boss.

The organization has recently undergone a major computer system conversion, and Karen seems to be one of the few employees who have mastered the new system. She is often called on to troubleshoot for other employees who are experiencing difficulties grasping the new technology.

But Karen is often moody, irritable, and brusque with clients and coworkers. She is especially disagreeable when answering the telephone, which she views as a major disruption to her work. Hardly a week goes by that Karen’s boss does not receive complaints about Karen’s interpersonal skills when dealing with clients and coworkers. Karen’s boss has had repeated conversations with Karen about her behavior, but to no avail. Karen’s negative attitude has not discernibly improved, but Karen’s boss is reluctant to press the matter further because she values Karen’s other skills, which make her own work so much easier.

What was it about this customer service interaction/experience that was memorable? Was it positive or negative? Why?

/in /by

Read the following 1-page White Paper from Verint about Customer Experience. Notice specifically the scenario that is described in the section titled “The CX Value Chain Framework”. This type of interaction between a customer and a phone agent is quite common and likely elicits memories and emotions of previous (hopefully positive, but probably negative) similar interactions we have all had with organizations. Sometimes it’s due to legacy technology as in the White Paper example (we will discuss this more in depth in the next module), but it can also be just a lack of overall focus by the organization/culture on creating superior customer interactions.

Customer Experience Scenario.pdf

Actions

For this assignment, write a 1-2 page memo (paragraph format) describing a memorable customer service interaction you have had recently. It could have taken place over the phone or in person. This is your opportunity to vent about a horrible experience OR gush about a superior service interaction, but we are going to do so within the realm of our learning about forever transactions and CRM/CX. Remember, this is different from the week one assignment in that here I would like you to specifically address the interaction (touchpoint) with the service/customer agent, not just the product or service itself. Specifically, address the following in your written memo:

1) What was it about this customer service interaction/experience that was memorable? Was it positive or negative? Why?

2) What type(s) of touchpoints were utilized by the organization with you as a customer both prior to and during the interaction? Were they effective? Why or why not?

3) Will you recommend dealing with this business in the future? Why or why not? How did they succeed or fail at creating a member mindset in their use of touchpoints/interactions?

4) What could the organization improve about its customer experience (specifically its agent interactions) and/or touchpoints from your perspective that would ultimately lead them further down the path toward developing a forever transaction?

Rubric