Written Answer for Interview Question in Hotel Management.
A. Pretending that your previous job is as Hotel Receptionist.
B. Please follow the instruction in the file ” Buss300_STAR Question”
The purpose of this assignment is to write written responses to popular interview questions. You will respond in
writing as if you were being asked the exact same questions orally in an actual interview.
For this assignment:

1. You will choose 3/20 of the questions provided and write written responses to these interview questions as if
   it were an actual interview.
2. Answers will be in clear and complete sentences. You will give professional and appropriate answers. When
   applicable, use the STAR approach that was learned in class.
3. Situation- explain the situation
4. Task- what was the task that needed to be completed?
5. Action- what action did you personally take?
6. Result- what was the result of your action.
   B. The zoom link about STAR approach:
   https://sfsu.zoom.us/rec/share
   Tell me about a time when you recognized and celebrated an associate or you team for going above and beyond what was expected

Tell me about a time when a breakdown in communication occurred and what actions you took in the situation?

Tell me about a time when you were empowered to make a decision?

Tell me about a time when you had to work with a customer to understand their needs. What did you do?

Tell me about a time when you had to deal with conflict on a team.

Have you ever had to go the extra mile to satisfy a customer?

Give me an example of you doing more than what is asked at you in your current job or at school.

Tell me about a time when you handled a difficult situation.

Have you ever felt overwhelmed? Tell me about that.

What is your biggest strength and your greatest weakness?

Have you ever made a mistake? Give an example

What would you do if you disagreed with your supervisor or a professor?

Give an example of how to set goals and achieve them.

Describe a time when you had to confront a co-worker or a group member for not doing their job correctly

Give an example of how you have demonstrated leadership.

Describe a time when you completed a project in a way that exceeded expectations

Give an example of a time when you had to manage many responsibilities or tasks at once.

Describe a stressful situation at work or school. How did you handle it?

Have you ever been in a situation where you didn’t have enough work to do?

Share an example of how you were able to motivate a team.

Sample Solution

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This one will focus on the Negotiations aspect of this course. Your submission will
be evaluated on following these simple instructions. This writing assignment will be based on When to Walk
Away from a Deal, Emotion and the Art of Negotiation, Nonverbal Communication in Negotiation, Control the
Negotiation Before It Begins, Negotiate in Three Dimensions, Get all the Interests Right, and Think Win-Win
from Covey’s 7 Habits (this one is posted on Moodle). Of course, these are all listed in your syllabus.
The assignment poses this scenario. You have been asked to write and direct an executive memo to the new
Director of Negotiations for your company. You have been asked to teach him/her the ropes. As indicated in
your syllabus, use the standard APA style (including a title page and one-and-a-half spacing between lines of
text) and two-page minimum length (maximum of four). Using these seven assigned readings, provide this new
employee with your best advice on how to develop into this position. I will be paying more attention to the APA
style of your citations for one, two, and more than two authors. I will be looking for references and citations
from at least five of the seven readings.

Sample Solution

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